Your Money Is Protected
When you book with Sarah Williams at Hays Travel, your holiday is fully backed by ABTA and ATOL financial protection — so you can book with complete confidence.
What Does Financial Protection Mean for You?
Booking a holiday is an exciting investment — but what happens if something goes wrong with the company you booked with? That's where ABTA and ATOL come in. These are the UK's two main travel protection schemes, and they exist to make sure your money is safe and you're looked after if a travel company fails.
ABTA Protection
Association of British Travel Agents
ABTA is the UK's largest travel association, setting standards for travel companies and providing financial protection for package holidays that don't include flights — such as UK breaks, Eurostar holidays, and accommodation-only packages.
- ✓If your travel company fails, you get a refund for your booking
- ✓If you're already on holiday, arrangements are made to get you home
- ✓Covers package holidays booked in the UK without flights
- ✓ABTA members must follow a strict Code of Conduct
- ✓Access to ABTA's dispute resolution service if something goes wrong
ATOL Protection
Air Travel Organisers' Licence
ATOL is a government-backed scheme run by the UK Civil Aviation Authority. It protects flight-inclusive package holidays — so if your travel company goes bust, you won't lose your money or be left stranded abroad.
- ✓Full refund if your travel company fails before you travel
- ✓Help getting home if you're already abroad when the company fails
- ✓Reimbursement for replacement accommodation, transfers, or car hire
- ✓Covers flight-inclusive packages sold in the UK
- ✓You'll receive an ATOL Certificate as proof of your protection
What This Means When You Book With Me
Your Money Is Safe
If any travel supplier in your booking fails financially, your money is protected — you'll get a refund or alternative arrangements made.
You Won't Be Stranded
If your travel company collapses while you're on holiday, ATOL ensures you're brought home safely and reimbursed for out-of-pocket costs.
High Standards Guaranteed
As an ABTA member, I follow a strict Code of Conduct — meaning professional service, clear information, and fair treatment every step of the way.
Independent Support
If a dispute arises, ABTA's resolution service is there to help — an extra layer of protection beyond just financial cover.
Always Here to Help
I'm available 7 days a week to answer your questions and handle any issues — you deal directly with me, not a call centre.
Proof of Protection
For flight-inclusive packages, you'll receive an ATOL Certificate clearly stating how your booking is protected.
ABTA vs ATOL: What's the Difference?
| What's Covered | ABTA | ATOL |
|---|---|---|
| Package holidays without flights (UK breaks, Eurostar, accommodation-only) | ✓ | ✗ |
| Flight-inclusive package holidays | ✗ | ✓ |
| Refund if your travel company fails before you travel | ✓ | ✓ |
| Help getting home if stranded abroad | ✓ | ✓ |
| Reimbursement for replacement parts of your trip | ✓ | ✓ |
| Code of Conduct & dispute resolution service | ✓ | ✗ |
| Proof of protection certificate | ✗ | ✓ |
Book With Total Confidence
Every holiday I book is backed by Hays Travel's ABTA and ATOL membership. You get the personal service of an independent travel consultant with the financial security of one of the UK's largest travel agencies.
Frequently Asked Questions
Ready to Book Your Next Adventure?
Get in touch for a free, no-obligation consultation. I'll help you find the perfect holiday — with full financial protection every step of the way.